> For the complete documentation index, see [llms.txt](https://wheel-erp.gitbook.io/wheel-erp-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wheel-erp.gitbook.io/wheel-erp-user-guide/settings/tickets-settings.md).

# Tickets Settings

**Tickets**: This option allows users to contact authorities for problems, queries, or difficulties. Ticket settings include:

1. **Ticket Agents**: Employees assigned to respond to tickets and help resolve issues.
2. **Ticket Types**: Categories for organizing received tickets from employees and clients.
3. **Ticket Channel**: Enables or disables channels through which tickets can be raised.
4. **Reply Templates**: Pre-generated messages informing ticket raisers that their concerns are being addressed.

<figure><img src="https://2117278411-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ5EDsVnayOosVUBMq12K%2Fuploads%2F0dHsqJK0Fa7YJ1mu0QY5%2FiyyS3EXXscjea8Ai9PlUoz_q-r-itq6FPQ.png?alt=media&amp;token=30b8574f-a010-490b-9920-2cfadf48f425" alt=""><figcaption></figcaption></figure>