Tickets Settings
Tickets: This option allows users to contact authorities for problems, queries, or difficulties. Ticket settings include:
Ticket Agents: Employees assigned to respond to tickets and help resolve issues.
Ticket Types: Categories for organizing received tickets from employees and clients.
Ticket Channel: Enables or disables channels through which tickets can be raised.
Reply Templates: Pre-generated messages informing ticket raisers that their concerns are being addressed.
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